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The Woodentops Store: Customer Services

CONTACT US

If you need help - placing an order, tracking your purchase, arranging your return or exchange, choosing the right size and fit or would like to be on our mailing list, please contact to store@woodentopsmusic.com. We will be happy to help!

SHIPPING INFORMATION

UK:

£4 per shipping 2-3 Working Days
Ireland & EU:£11 per shipping 3-6 Working Days
USA, Japan and Middle/South/Far East Asia:£12 per shipping 6-10 Working Days
Australia, New Zealand & Hong Kong:£35 per shipping 9-12 Working Days
Rest of the World*:please see on checkout online or contact us

* Please note that we cannot be held responsible for delays as a result of remote delivery locations or adverse weather conditions

Excluded Territories

Unfortunately woodentopsmusic.com does not ship orders to the following destinations due to complication

PAYMENT SECURITY

woodentopsmusic.com accepts payment via PayPal. For alternative method of payment please contact us.

RETURNS AND EXCHANGES

We hope that you are delighted with every order you receive from woodentopsmusic.com, however if you are not perfectly satisfied with your items, you have 28 days from order date to return them to us for a refund or exchange. Please contact store@woodentopsmusic.com if you wish to return or exchange any items from your order within 10 working days of receipt giving order number which starts WT and following 4 numbers and follow the instructions.

woodentopsmusic.com does not accept refund / exchange for items returned in un-saleable condition. Clothing must be returned in a new, unused and undamaged condition and Audio CD must be kept sealed/un-opened.